We've had nothing but problems with this company since we began using them, (we're on our 4th credit card machine in less than two years). Today i receive a call from them telling me that our credit card machine (which has a chip reader slot) would not be able to read chip cards due to faulty software on their end. As a result they are offering a "special upgrade" path which would cost me $780 to upgrade to a machine that has software that would be able to run the chip reader.
We bought the credit card machine with the EMV slot with the understanding that in the near future we would be provided with a software update allowing us to use the chip reader. Now it seems like Paladin failed and are passing the cost of that failure to their customers. Avoid this company if you don't enjoy a good headache.