Should a small business have an app?

Hi everyone! First of all, I'm not english. Sorry if I make any mistake.

I've been reading about mobile apps and how good are as a tool to increase sales, create new communication channels with clients or simply help workers with the daily routine in small (traditional) businesses like for example: a dental clinic, a restaurant or a grocery store. I would like to hear your opinions about this. Do you think it is worth the investment?

Thanks a lot!

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