What happens if a commercial debt goes to collection?

My guys made a mistake and loaded a shipment (2 skids) onto a wrong carrier's truck. We don't have an account and no special rates with that company. I'm happy to pay for the shipment but the amount they're invoicing us is outrageous. They also re-classed the shipment, in my opinion unjustly. It seems like we failed to come to an agreement on the amount and they're threatening to send the debt to collections.

I know commercial debt collection is not regulated as much as consumer debt. What am I facing if it does go to collections?

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